June 2019


These general conditions of sale (hereinafter the “cgv”) as well as the “privacy policy” and “conditions of use” sections are applicable to the merchant website www.sakoloko.fr (hereinafter referred to as “online shop “), proposing the sale of products of the brand sakoloko (hereinafter the” products “) intended to be delivered in metropolitan France, and internationally (hereinafter the” territory “). Any order on the online store sakoloko is worth full acceptance of these cgv by the customer who makes a purchase (hereinafter the “customer”). These cgv can be saved and / or printed. This cgv can be the object of modifications at any time, the applicable cgv were the ones that the customer accepts during the signing of his order.

The products purchased on www.sakoloko.com are directly sold by Sakoloko, a SAS company with a capital of € 5,000, whose head office is located at 17 rue Claude Debussy, 78100 Saint Germain-en-Laye. It is registered in the Versailles Trade and Companies Register under number 842 868 382 and under the VAT number FR40 842868382. The name of the director of the publication is Mariane Henrique-Rech in her capacity as CEO of Sakoloko.

By “final consumer (s)” we mean any natural person, over the age of 18 and having full legal capacity, who operates for purposes unrelated to any business or professional activity possibly practised. If you are not a “final consumer”, we invite you to abstain from concluding commercial transactions on www.sakoloko.com. Generally speaking, Sakoloko reserves the right to refuse any order of an abnormal nature, particularly in the case of orders in quantity and / or an amount unusual for an finalconsumer.

On the other hand, the present conditions of sale do not govern the supply of services or the sale of products, on the part of different entities of the salesman who would be present on www.sakoloko.com by links, banners or other hypertext links. We advise you, before forwarding orders and buying products and services from entities other than the seller, to check their terms of sale, because the seller can not in any case be responsible for the provision of services or the sale of products by third parties, or the conclusion of e-commerce transactions between users of www.sakoloko.com and third parties.

1 • Order

To conclude the purchase contract of one or more products on www.sakoloko.com, you must fill the order form in electronic format and transmit it to the supplier, by telematics, following the instructions provided.

The order form contains a summary of the “General Conditions of Sale”, information on the essential characteristics of each of the products ordered and the price referring to them (including applicable taxes), the means of payment that you You can use to purchase each product and the terms and delivery times of the products purchased, the shipping and delivery costs, the conditions for the exercise of your right of withdrawal and the terms and deadlines for returning the purchased products.

The contract is considered concluded when the supplier receives, electronically, your order form, once verified the accuracy of the data relating to the order.

Before proceeding with the purchase of the products, by the transmission of the order form, you are asked to read carefully the present general conditions of sale, to print a copy by using the option “to print” and to keep or reproduce a copy for your personal use.

The order form will be archived in our database for the time strictly necessary for the processing and shipping of orders and in accordance with the applicable legal deadlines. You can reach your order form, by consulting the section to follow your order.

Before proceeding with the transmission of the order form, you are also asked to detect and correct any typing errors of data.

The transmission of orders to the supplier must be done in English.
The validation of his order is therefore acceptance without restriction or reservation of these Terms of Sales, in accordance with the provisions of Article 1369-4 of the Civil Code.
Once the contract is concluded, the supplier will take care of your order.

In the event that the products, presented on www.sakoloko.com, are no longer available or for sale at the time of your last access to the site or the sending of the order form, the duty of the supplier will be to communicate to you, promptly from the transmission of your order to the supplier, the possible unavailability of the products ordered.
In the event of transfer of the order form and payment of the price, the supplier will make the necessary to refund the sum which you will have already advanced before thirty (30) days from your payment.

By transmitting the order form electronically, you accept unconditionally and you undertake to respect, in the relations with the supplier, these general conditions of sale. If you disagree with certain terms indicated in these general conditions of sale, we invite you not to transfer your order form for the purchase of products on www.sakoloko.com.

By submitting your order form, you confirm that you are aware of and accept the present general conditions of sale and any subsequent information contained in www.sakoloko.com and the general conditions of use. And the privacy policy.

After transmission of your order, the supplier will send you, by e-mail, a notification of receipt of your order, containing a summary of the information already contained in the order form (general conditions of sale, information on the essential characteristics of the product, l detailed indication of the price, the means of payment, the existence of your right of withdrawal and the delivery time and costs).

2 • Warranty and indication of the the pices of products

On www.sakoloko.com, we only offer items wearing the Sakoloko brand.


Sakoloko does not sell used, defective or substandard products.


The essential characteristics of the products are presented on www.sakoloko.com. The images and the colors of the products put on sale on www.sakoloko.com could however not correspond to the real colors under the effect of the Internet browser and the screen used.


Product prices may be subject to updates. Please check the final sale price before sending the order form.


Purchase requests from countries not included in the form will not be accepted by the supplier.


The supplier, in case of exercise of your right to withdraw, has the faculty of not accepting the return of products which are devoid of their label or which have been altered in their essential or qualitative characteristics or which have been damaged.


All items sold by the supplier are covered by a warranty of twenty-four (24) months in case of lack of conformity, as provided by the legislation in force. You must inform the supplier of the existence of a defect of conformity before a period of two (2) months from the day you noticed the defect of conformity. Please contact our customer service.


If an item shows a defect of conformity, you can have it repaired or replaced. If these solutions are impossible to put into practice or seem disproportionate, you can ask the supplier to apply an appropriate discount on the purchase price or demand the termination of the contract.

3 • Payments

For the payment of the price of the products and the expenses related to the shipping and the delivery, you will be able to follow the procedures indicated in your form of order.


Payment is by credit / debit card. Secure information (for example, the credit / debit card number or expiry date) will be transferred, by means of a cryptographic protocol, to banks that provide the services related to remote electronic payment, without third parties can, under any circumstances, have access to it. Such information, besides, will never be used by the supplier, except to complete the procedures related to your purchase or to issue refunds in case of eventual return of products according to the right of withdraw, or, in the event that it would be necessary to prevent or report to the competent authorities the occurrence of fraud on www.sakoloko.com. Prices for product purchase and shipping and delivery charges, as indicated on the order form, will be charged to your account when the purchased items are shipped.

4 • Shipping and delivery of products

Subject to the provisions of the paragraph below, the delivery of articles can only take place in Europe.

The customer also has the option of having the items delivered to one physical person, for example as part of a gift.


It is understood that no delivery can be made to business addresses or at post office boxes. The delivery of articles will occur after the payment of the amount of the order has been recorded.


In accordance with the Consumer Code, the delivery of the items ordered will be made in the time limit communicated by Sakoloko and, in the absence of any indication, in any event not later than 30 days from the date of order, subject to the full payment of the price.


Delivery charges are the responsibility of the customer according to the price communicated before the validation step of his order.


The possible delays communicated by Sakoloko will be only for information purpose. If, during delivery, the external appearance of the package is not perfect, the customer will proceed to its opening in the presence of the carrier to check the item. In case of damage, the customer will detail precisely on the delivery form.

5 • Right of withdrawal

The customer benefits from a legal right to whithdraw which he can exercise before fourteen (14) days of the reception of the product, under the conditions envisaged in articles L.221-18 and L.221-20 of the Code of Consumption, if it fulfills the conditions laid down by these provisions without having to justify its decision, nor to pay penalties


For the exercise of your right of whithdraw, we invite you to make the request through the withdrawal form.

6 • Return of the articles

To return the articles already received, the customer, according to his choice proceed as follows:

-contact the Customer Service by the contact form to arrange an appointment (date and time slot) for the removal of the articles by Sakoloko


– send the articles by postal mail. In this case, the customer must, before 14 days, communicate his decision to retract, to Sakoloko and return the item concerned to: SAKOLOKO, 17 rue Claude Debussy, 78100 Saint Germain-en-Laye. The direct costs of returning the item will be charged to the customer. It will be up to the customer to arrange the proof of this return, which supposes that the articles will have to be returned by registered sending, or any other giving way certain date. The costs and risks of returns remaining the responsibility of the customer.

In all cases, the customer must return the items delivered in their original packaging, complete (boxes, accessories, protections, labels etc.) and accompanied by the return form duly completed.


Besides the respect of the deadlines and the modalities described above, the return of the products, in case of exercise of the right of withdraw, is considered as made correctly if the following conditions are totally respected:

The return form is correctly completed and sent to the supplier;

The product must not have been worn, used, modified, washed or damaged;

The refund label must still be attached to the product with the single-use seal;

Products must be returned intact and not used in their original packaging;

Products must be sent to the seller in one shipment. The seller reserves the right not to accept items of the same order, returned and shipped at different times;

Returned products must be given to the carrier of your choice before fourteen days of the date you received them.

Incomplete, damaged, soiled or any other condition which reasonably suggests that it has been used or worn, will not be refunded, exchanged or returned.

7 • Refund

If the right of withdrawal is exercised in accordance with the terms and conditions indicated, the supplier will take the necessary steps to make the refund within the specified conditions before a maximum of fourteen (14) days from the delivery of the products to the service of removal or in case of choice of another carrier, from the receipt by Sakoloko the proof of shipment of products.


The refund will be made by credit to the customer’s bank account corresponding to the credit card used for payment or by transfer to the customer’s bank account. In application of article L.221-24 of the Consumer Code, the additional costs paid by the customer and related to the choice of a specific delivery method will not be refunded.


In the case of a gift, the right of withdrawal remains the exclusive benefit of the customer and cannot be exercised by the receiver of the gift.


In the event that the terms and conditions for exercising the right of withdrawal have not been respected, you will not be entitled to a refund of sums already paid to the supplier and any return costs of the products will remain yours charge. However, if you request it, you will be able to obtain, at your expense, the products in the condition in which they were returned to the supplier. In the absence of such a request, the supplier may keep the products, in addition to the sums already paid for their purchase.


After the return of the products, the supplier checks the respect of the conditions of withdraw and return as specified above. If these checks lead to the respect of the aforementioned conditions, the supplier makes the necessary to send you, via email, the confirmation of the acceptance of the returned products.

8 • Applicable law

Subject to the public policy provisions of French law, the “general terms of sale” and the sales contract are governed by French law.

We inform you that the European Commission provides a platform for the settlement, out of court, of online disputes. You will find it on the following link: http://ec.europa.eu/odr/. The use of mediation is an alternative mechanism that is not a prerequisite for taking legal action. Any dispute that may arise from the interpretation or execution of these Terms and its consequences will be subject to the exclusive jurisdiction of the French courts.

9 • Force majeure

The execution by Sakoloko of all or part of its obligations shall be suspended in the event of the occurrence of a fortuitous event or a major case of strength, which would bother or delay its execution.


Are considered as such, in particular, without this list being restrictive, war, riots, insurrection, social unrest, strikes of any kind and supply problems of Sakoloko society.


Sakoloko will inform the client of such a fortuitous event or a major case of strength within 7 days of its occurrence. In case this suspension shall pursue beyond a period of 15 days, the customer would have the possibility to cancel the order in progress and it would be refunded under the conditions as stated in these Terms.


11) Modifications and update

The general conditions of sale are regularly modified and in particular considering possible normative changes. The new general conditions of sale will apply on their date of publication on www.sakoloko.com.


10 • Modifications and update

The general conditions of sale are regularly modified and in particular considering possible normative changes. The new general conditions of sale will apply on their date of publication on www.sakoloko.com.

11 • Errors and inaccuracies

The purpose of our website is to provide complete, accurate and up-to-date information. Unfortunately, we cannot guarantee the total absence of human or technological errors on a website. This site may contain typographical errors, inaccuracies or omissions, in particular concerning price lists, availability and information of products. We reserve the right to correct any error, inaccuracy or omission.

12 • Prices

Prices posted on the site www.sakoloko.com are in “euro”. Although we make every effort to ensure that the prices displayed on our site are accurate, errors may occur.


The price of the articles means All taxes included. It will be communicated to the customer, as well as delivery costs when connecting to the site.


The tax refund service is not available for purchases on the website www.sakoloko.com.


In accordance with the provisions of Article L.221-11 of the Consumer Code, the customer will receive, at the latest at the time of delivery, for each item, the written confirmation of the price paid, detailing the price of items and fees of delivery charged to him.


(Please complete and return this form only if you wish to withdraw from the contract)


To the attention of the company SAKOLOKO

17 rue Claude Debussy

78100 Saint Germain-en-Laye

or via the contact form on the website www.sakoloko.com


I / We hereby notify you / notify you, my / our withdrawal from the contract for the sale of the product below:

Product [reference]

Ordered on [date] / received on [date]

Name of the consumer (s):

Address of the consumer (s):


Signature of the consumer(s) (only in case of notification of this form on paper)